Refund & Cancellation Policy

This policy applies to paid subscriptions (Pro and Max) on Primit Studio (primitstudio.com), operated by Amit Singh. It should be read together with our Terms of Service. Paid online checkout may not yet be available; when it is, the terms below apply to purchases.

1. Subscription refunds — 7-day window

If you purchase a new Pro or Max subscription, you may request a full refund of that charge within 7 days, provided you have not substantially used the plan during that period. "Substantially used" means you have consumed only a small portion of the plan's AI Coins or Pro features. We may decline a refund where a significant share of the billing period's AI Coins has already been spent, or where we reasonably believe the request is abusive (for example, repeated subscribe-use-refund cycles).

2. AI Coins are non-refundable

AI Coins — including your daily allowance, any bonus coins, and coins in your rollover bank (capped at 5,000) — have no cash value and are non-refundable once granted or consumed. They cannot be exchanged for money or transferred. When a subscription refund is approved, any coins associated with that billing period may be forfeited.

3. Renewals and cancellation

Paid plans renew automatically each month until cancelled. You can cancel at any time from your account or by contacting us; cancellation stops future renewals and takes effect at the end of the current billing period. You keep access until then. We do not provide pro-rated refunds for the unused part of a billing period, except as required by law or where we agree otherwise.

If a renewal was charged in error and you had not intended to renew, contact us within 7 days of the charge and we will review it in good faith.

4. Failed or duplicate charges

If you are charged more than once for the same billing period, or charged for a service you did not receive due to a technical error on our side, we will refund the affected amount in full once verified.

5. How to request a refund

Email support@primitstudio.com from the email address on your account, and include:

• your account email;
• the payment reference or receipt; and
• a short reason for the request.

We aim to respond within a few business days.

6. How refunds are issued

Approved refunds are issued to your original payment method through our payment processor. Once processed, it typically takes 5–10 business days for the amount to appear, depending on your bank or card issuer. Refunds are made in Indian Rupees (₹); we are not responsible for currency conversion differences or fees charged by your provider.

7. Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the updated "Last updated" date shown above.

8. Contact

For any billing or refund question, email support@primitstudio.com or visit our contact page.