Refund & Cancellation Policy

This policy applies to paid subscriptions (Launch and Studio) on Primit Studio (primitstudio.com), operated by Amit Singh. It should be read together with our Terms of Service. Building and previewing a website are free and involve no payment, so nothing in this policy applies to them.

1. Subscription refunds — 7-day window

If you purchase a new Launch or Studio subscription, you may request a full refund of that charge within 7 days. You do not need to give a reason. We may decline a refund only where we reasonably believe the request is abusive — for example, repeated subscribe-publish-refund cycles, or a plan bought to publish content that breaches our Terms of Service.

Because you can build, preview and read your entire website before paying, a refund request should rarely be a surprise to either of us. If the published result is not what you expected, tell us and we will refund you.

2. What happens to your website

When a refund is issued or a plan ends, your websites are unpublished, not deleted. Your pages, wording, versions and enquiries remain in your account, and everything goes back online if you subscribe again. You can download your website as static HTML at any time while your plan is active and host it anywhere you like.

Where a yearly plan included a domain registration paid by us and that domain has already been registered, the cost of the domain may be deducted from the refund — the registration cannot be reversed, and the domain remains registered in your name.

3. Renewals and cancellation

Paid plans renew automatically each billing period until cancelled. You can cancel at any time from your account or by contacting us; cancellation stops future renewals and takes effect at the end of the current billing period. You keep access until then. We do not provide pro-rated refunds for the unused part of a billing period, except as required by law or where we agree otherwise.

If a renewal was charged in error and you had not intended to renew, contact us within 7 days of the charge and we will review it in good faith.

4. Failed or duplicate charges

If you are charged more than once for the same billing period, or charged for a service you did not receive due to a technical error on our side, we will refund the affected amount in full once verified.

5. How to request a refund

Email support@primitstudio.com from the email address on your account, and include:

• your account email;
• the payment reference or receipt; and
• a short reason for the request.

We aim to respond within a few business days.

6. How refunds are issued

Approved refunds are issued to your original payment method through our payment processor. Once processed, it typically takes 5–10 business days for the amount to appear, depending on your bank or card issuer. Refunds are made in Indian Rupees (₹); we are not responsible for currency conversion differences or fees charged by your provider.

7. Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the updated "Last updated" date shown above.

8. Contact

For any billing or refund question, email support@primitstudio.com or visit our contact page.